Shipping

We ship worldwide. Orders will be processed within 24-48 business hours and will take 20-25 business days for standard delivery anywhere within the United States.  Standard International shipping will take 25 business days. Please note that R U E T A T A is not responsible for any potential delay after your item has been shipped as ship times do vary depending on your package origin and destination.  Please note all Express, Expedited, and International parcels MUST be shipped to the billing address of the cardholder. In the event your billing address and shipping address do not match your order will be placed on hold and you will be contacted by one of our customer service representatives. 

If you are not completely satisfied with any items purchased from R U E T A T A, we will gladly refund the item within 20 days of the purchase date.  All merchandise must be received back in its original form.  It must not be altered, damaged, free of any stains, and odors.  Refunds will be issued in the same form of original payment type, excluding shipping and handling costs which are non-refundable.  All tags must be attached when returned.  Please note all sale items or items purchased with a coupon code are FINAL SALE.

To make a return, please mail your item to:  Tata TopShelf5466 Tares Circle, Elk Grove, California, 95757. 

Once your return parcel is received, processing time is 7-10 business days to process your return. A standard shipping fee of $6.95 to US, and $14.99 to Canada and Worldwide will be charged to your card in the event of an exchange for S&H.  In the event your item is damaged or defected please contact us within 7 days from the date of delivery and we will gladly process a return or exchange. 

 

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